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Support toolbox

Use these tools to check the system. This is recommended for more advanced users. Many of these tools are useful when troubleshooting with the Unitrends Support team. Select Settings > System, Update, and Licensing > Support Toolbox to access these tools.

Tools

Description

Active Ports

All active or listening network ports on the system.

Asset Tag

The Asset Tag number assigned to the system.

Date and Time

The system’s display of the current date and time.

Disaster Recovery Log

Details from the latest recovery operation for each system recovered from this vault. This tool will not produce results on a backup system.

Disk Free Space

Free space available on each partition.

Disk Status

Gathers all relevant Disk Status from the Unitrends system.

Filesystem Information

Information about all filesystems on the System.

Hardware Detected

Information associated with all hardware detected on the system.

Host Statistics

XML-formatted output of host statistics over time.

Hosts File

The contents contained in the system’s host file. To update the hosts file, see About adding clients.

IPMI Status

Gathers all relevant IPMI Status from the Unitrends System.

Kernel Information

The system’s Kernel revision, build date, and system architecture.

LVM Status

Information regarding the status of the LVM subsystem, including the physical volumes, logical volumes, and volume groups.

Maximum Backup

The maximum amount of client data supported on this platform (if defined).

Memory Usage

Information regarding the status of system memory, including the amount of the memory installed, used, and free.

Modules Loaded

Information regarding the status of modules loaded into the Linux kernel.

Mountpoints

All current file system mount points on the system.

On-Demand iSeries Backup

Interface where on-demand iSeries backups are launched using the default profile. For more information, see Getting started with iSeries protection.

Open Ports

All open ports on the system.

Process Listing

Processes running on the system.

Process Resource Usage

A snapshot of the resources being used by each process and details on the number of tasks running, CPU usage, memory usage, and swap space usage.

Processor Information

Information regarding details of the system’s processors.

RAID Software Information

Information about software RAID arrays.

Samba On/Off

A button to enable or disable Samba as needed.

Securesync Date for Vaulting Systems

The date and time of the last and next Securesync iteration. This option is only useful on systems configured for vaulting.

Securesync Report for Vaulting Systems

A local system report of Securesync activities. This option is only useful on systems configured for vaulting.

Support Tunnel

Create/close a support tunnel for a Unitrends Customer Engineer.

System Information

The system type, generation, kernel version, system software version, and the date the software was installed.

System Log

The backup system log.

System Services

The system services and their status.

Upload System Information

Uploads system information to Unitrends for use in support cases.