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Troubleshooting

How do I ensure that I do not break the transaction log chain for my applications if I am using the Virtualization Protector for HOS based backups and the Unitrends Windows agent for GOS-based protection?

If the virtual machine is protected with VMware HOS-level protection and the Unitrends Windows agent is also installed in the guest operating system (GOS), there could be a conflict causing the transaction log backups in the GOS to fail. This can be overcome by performing the following steps in the guest:

Edit the vmbackup.conf, file here:

%ALLUSERSPROFILE%\Application Data\VMware\VMware Tools\

If the file does not exist, create it.

Place the name of the VSS writer you want to disable on a separate line. If you want to disable more than one VSS writer, ensure that you place each VSS writer name on a separate line. For example:

NTDS
SqlServerWriter

Restart the VMware tools service.

For more information, see VMware’s article, Disabling specific VSS writers with VMware Tools.