Support for Unitrends appliances
Support is provided through the following resources:
Unitrends Support Site
Access the Unitrends Support Site at https://helpdesk.kaseya.com/hc/en-gb, where you can:
| • | Download the Unitrends Backup virtual appliance (https://helpdesk.kaseya.com/hc/en-gb/articles/4407526882193-Unitrends-Downloads) |
| • | Download latest agent releases (https://helpdesk.kaseya.com/hc/en-gb/articles/4407526882193-Unitrends-Downloads) |
| • | Search Knowledge Base articles – Articles in our Knowledge Base provide assistance with troubleshooting. If you encounter a problem not covered in an article, we encourage you to search the forums or post a question. |
| • | Log a support case |
| • | Access documentation (https://helpdesk.kaseya.com/hc/en-gb/articles/4407522416657-Documentation) |
Contact by telephone
Use the following to contact Support by telephone:
| • | Unitrends Support North America: 1.888.374.6124 |
| • | Unitrends Support UK: +44 (0)80 8101 7687 |
| • | Unitrends Support Germany: +49 (0)89 2154822 0 |
You can call at any time during the hours specified in your Unitrends support service level contract. This is the recommended method for logging high priority support issues.
Unitrends product tour
After you complete the Quick Setup dialog, a short tour guides you through the necessary steps to begin protecting your environment. You can view this tour at any time by selecting ? > Product Tour.
