Support for Unitrends appliances

Support is provided through the following resources:

The Kaseya Helpdesk is your one-stop site for help with all Kaseya product modules. Access the Kaseya Helpdesk Home page at https://helpdesk.kaseya.com/hc/en-gb.

For help with your Unitrends appliance, you can go directly to the Unitrends Unified Backup section at https://helpdesk.kaseya.com/hc/en-gb#/unified_backup/unitrends_unified_backup, where you can:

●   Download the Unitrends Backup virtual appliance (https://helpdesk.kaseya.com/hc/en-gb/articles/4407526882193-Unitrends-Downloads)

●   Download the latest agent releases (https://helpdesk.kaseya.com/hc/en-gb/articles/4407526882193-Unitrends-Downloads)

●   Search Knowledge Base articles – Articles in our Knowledge Base provide assistance with troubleshooting. If you encounter a problem not covered in an article, we encourage you to search the forums or post a question.

●   Open a ticket with Unitrends Support.

●   Chat with Unitrends Support.

●   Access documentation (https://helpdesk.kaseya.com/hc/en-gb/articles/4407522416657-Documentation).

Use the following to contact Support by telephone:

●   Unitrends Support North America: 1.888.374.6124

●   Unitrends Support UK: +44 (0)80 8101 7687

●   Unitrends Support Germany: +49 (0)89 2154822 0

You can call at any time during the hours specified in your Unitrends support service level contract. This is the recommended method for logging high priority support issues.

We've added a new product tour experience with interactive walkthroughs of the features used to begin protecting your environment. Stay tuned for walkthroughs of additional Unitrends features in upcoming releases!

NOTE   To view a product tour, you must log in as a user that has the superuser, administrator, or manage role. The tours that display vary by user role.

●   The product tour is launched automatically after completing the Quick Setup dialog:

●    To launch a "Show Me" tour, click and select an item under Walkthroughs on the Show Me tab:

●   To view product tour tasks and progress, click and select the Tasks tab: