Support for Unitrends appliances
Support is provided through the following resources:
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Access the Unitrends Support Site at https://helpdesk.kaseya.com/hc/en-gb, where you can:
● Download the Unitrends Backup virtual appliance (https://helpdesk.kaseya.com/hc/en-gb/articles/4407526882193-Unitrends-Downloads)
● Download latest agent releases (https://helpdesk.kaseya.com/hc/en-gb/articles/4407526882193-Unitrends-Downloads)
● Search Knowledge Base articles – Articles in our Knowledge Base provide assistance with troubleshooting. If you encounter a problem not covered in an article, we encourage you to search the forums or post a question.
● Log a support case
● Access documentation (https://helpdesk.kaseya.com/hc/en-gb/articles/4407522416657-Documentation)
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Use the following to contact Support by telephone:
● Unitrends Support North America: 1.888.374.6124
● Unitrends Support UK: +44 (0)80 8101 7687
● Unitrends Support Germany: +49 (0)89 2154822 0
You can call at any time during the hours specified in your Unitrends support service level contract. This is the recommended method for logging high priority support issues.