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Agent installer for Windows XP, 2003, and up

The core agent installer for Windows XP, 2003, and later clients, loads all components in Unitrends_Agentx86.msi or Unitrends_Agentx64.msi onto the system during installation.

Microsoft SQL Server and Exchange Server application software must be installed on the Windows machine to enable execution of Unitrends SQL Server and Exchange agents. These agents are installed on all Windows clients, but they will not function without the required underlying SQL or Exchange software. Installation of Microsoft SQL Server and Microsoft Exchange Server software may occur after installing the Unitrends Windows agent without consequence. For more information, see the Microsoft Exchange Protection and Microsoft SQL Protection chapters.

ClosedTo install Unitrends_Agent86.msi, Unitrends_Agent64.msi, or Unitrends_BareMetal.msi

Note:  To install Unitrends_BareMetal.msi on Vista or Server 2012/2008 systems that are running User Account Control, special installation is required. Use the procedure below. For command-line instructions, see Command-line installer for Windows clients.

1 Log in to the Windows system as a user that has full access to all files and folders on the system (i.e. local administrator).
2 Download the agent .msi file from https://support.unitrends.com/go/downloads.
• For the core agent, click the 32-bit or 64-bit link for the applicable Windows version.
• For the bare metal agent, click the release link next to Bare Metal media creation.
3 Launch the downloaded file and follow the instructions on the screen to complete the installation.
4 Review the license agreement and select I Agree to accept the terms and conditions.
5 Select an installation directory. The default directory is C:\PCBP. To install in another location (folder or volume), click Browse or manually enter the directory path.
6 Click Back to review or modify data, or click Next to begin the installation process. The installation can be interrupted at any time by clicking Cancel.

Note:  If the client has a firewall enabled, the installer opens port 1743 and creates firewall exceptions for the necessary processes.

ClosedTo install Unitrends_BareMetal.msi on Vista or Windows Server 2012/2008 running User Account Control

User Account Control (UAC) is enabled by default on Windows Vista, Windows Server 2008, and Windows Server 2012. To install Unitrends_BareMetal.msi on systems where UAC is enabled, you must invoke the installation with elevated privileges.

1 Download Unitrends_BareMetal.msi and save it to the Windows machine. To download the file:
• Go to https://support.unitrends.com/go/downloads.
• On the Downloads page, click the release link next to Bare Metal media creation.
• Save the file.
2 From the Windows server, select Start > All Programs > Accessories.
3 Right click Command Prompt and select Run as administrator.
4 Select Yes in the UAC window to continue.
5 Issue this command to install the agent:

Msiexec /package C:\FullInstallPath\Unitrends_BareMetal.msi

where FullInstallPath is the full path of the location where you saved Unitrends_BareMetal.msi.

For directories with spaces in the name, add quotes to the command.

For example, if you wish to download Unitrends_BareMetal.msi to C:\Program Files, use the following command:

Msiexec /package "C:\Program Files\Unitrends_BareMetal.msi"

6 Exit the Command Prompt window and restart your system to apply the changes.
7 Proceed to one of the following procedures below to perform additional bare metal setup steps:
ClosedSpecial installation instructions for Microsoft Vista clients

Administrator privileges are required to install the system protection software on the Vista operating system. Please make certain that the user applying the system protection software has administrator privileges on the client. Members of the Administrator group who have not been assigned administrator privileges will not be able to install the product successfully.

Additional configuration is required for bare metal protection of Vista clients. Work with Unitrends support to setup this configuration. See Contacting Unitrends Support for details.

ClosedSpecial installation instructions for Windows Server

The core agent for Windows Server performs backup and recovery of the system state, including support for ISS, COM+, Cluster Database, and Active Directory.

The system protection software must be installed on the Microsoft Windows Server client while logged in using the local system Administrator account. If the local system Administrator account cannot be used for the installation, the Windows User Account Control facility must be disabled. When the installation of the system protection software completes, User Account Control can be re-enabled.

ClosedTo disable User Account Control (UAC)
1 Launch MSCONFIG from the Run menu.
2 Select the Tools tab.
3 Select Disable UAC.
4 Press Launch (wait for this step to complete).

After having successfully installed the system protection software, locate the Unitrends Agent entry on the Windows Start menu, right click on the Unitrends Agent Menu, and select Run as administrator. This process is required following the initial installation of the software. Subsequent invocations of the application can be launched using the usual method.

Additional configuration is required for bare metal protection of Windows Server clients. Work with Unitrends support to setup this configuration. See Contacting Unitrends Support for details.