Windows agent updates can be pushed to clients using the Agent Updates page, or manually for environments that do not support push installation.
See the following topics for details:
Pushing updates to Windows clients greatly reduces administration time and ensures that the latest protection software is running on your clients.
See the following topics for details:
In Unitrends release 7.0 and higher, an alert displays on the front Status page any time an agent update is available for your push-install clients. Once you install the update, the alert message moves to the Previously Resolved folder. Note that alerts display only for clients that meet the push update requirements described in Requirements for pushing agent updates.
In addition to the general Windows agent requirements, the following prerequisites must be met before pushing Windows agent updates:
Item |
Description |
---|---|
Windows versions supported |
Windows XP, 2003, and up are supported (32-bit and 64-bit). Windows NT and 2000 are not supported. For these versions, install the agent manually. See Manually updating Windows agents for details. |
Unitrends system version |
Release 7.0 and higher (8.2 and higher for Windows Server 2012 R2 and Windows 8.1). |
Unitrends Windows agent version |
Release 5.0.2 and newer. You must manually uninstall and re-install agents for clients running releases prior to 5.0.2. |
Backup system installation type |
Push installations are only supported on systems configured with the local backup system, replication target, and local backup system and replication target installation types (see About the installation type). |
Credentials |
Trust credentials must be defined for the client on the backup system. See Client trust credentials for details. |
Note: You can also push updates from the Clients page as described in To push agent updates to one client.
1 | Select Settings > System, Updates, and Licensing > Updates. |
2 | Before installing agent updates, check for and install any system updates. For details, see About system updates. |
3 | On the Detailed Update Management page, select the Agent Updates tab. |
Windows clients for which push updates are supported display in the list.
4 | Check boxes to select the clients to update, then click Confirm. |
5 | Upon clicking Confirm, agent updates are pushed to the client if these conditions are met: |
• | Trust credentials are valid. |
• | No backup or restore job is currently in progress or scheduled to run soon for the client. |
• | Push update requirements have been met (see Requirements for pushing agent updates). |
• | Updates are available for the client (client is not running the latest agent release). |
6 | Upon completion, the Agent Push Results page displays indicating whether updates were installed successfully. |
If push installation is not supported in your environment, manually install updates as described in these topics:
Install the latest agent version as described in Manually installing the Windows agents. It is not necessary to uninstall existing agent software.
1 | Uninstall the agent software using one of these procedures: |
• | Maintenance mode for Windows XP, 2003, and up |
• | Maintenance mode for Windows 2000 clientMaintenance mode for Windows 2000 client |
• | Command-line installer for Windows clients (Use if you have deployed from the command line using Group Policy.) |
2 | Reboot the Windows client. |
3 | Install the latest agent version as described in Manually installing the Windows agents. |
4 | Reboot the Windows client. |
If you are running out of space on C: or need to move the agent for some other reason:
1 | Uninstall both the core and bare metal agents. See Removing or repairing Windows agents for details. |
Log files remain in the C:\PCBP directory.
2 | Move or delete the C:\PCBP directory as desired. |
3 | Manually Install both the core and bare metal agents to the desired location. See Manually installing the Windows agents for details. |
Note: 1100 MB of free space is required on the system drive (usually volume C:), even if you are installing to a different volume. This space is needed for the installer program to run.